Terms of Service

These Terms govern access to YourAI, provided by YourAI Incorporated (“YourAI,” “we,” “us”). “You” means the person using the service and, where that person is authorized to act for an organization, that organization. By accepting these Terms or using the service, you agree to them. Our Privacy Policy explains how we process information. Acknowledging it does not constitute blanket consent for every use of personal information.

1. Eligibility, authority, and accounts

The service is for business use by adults aged 18 or older. You must have authority to access the accounts, devices, systems, and information you use with YourAI. Only a person authorized to bind an organization may accept contractual commitments on its behalf; membership or an invitation alone does not confer that authority.

You are responsible for accurate account information, safeguarding credentials and recovery material, managing authorized users, and promptly reporting suspected unauthorized access. Organizations are responsible for their members' authorized use, access policies, and timely offboarding. Do not share access in a way that bypasses permissions or misrepresents identity.

2. Authorized workplace use

Enable automatic desktop memory only on organization-managed computers for lawful, disclosed work purposes. Before enabling desktop memory, connected-source processing, or content-bearing oversight, the organization must establish its lawful authority and provide notices, choices, consents, and workplace policies required by law, including where information concerns non-users. An operating-system or OAuth permission and acceptance of these Terms do not replace those obligations.

Do not conceal activity collection, unlawfully intercept communications, bypass access controls, obtain information you are not authorized to access, introduce malware, interfere with the service, or use it to violate another person's privacy or other rights. Do not use generated work inferences as the sole basis for employment or other decisions with significant effects on individuals. Do not use the service for emergency response or safety-critical decisions that require guaranteed accuracy or availability.

You must assess whether processing confidential, privileged, regulated, or sensitive information is appropriate and obtain any required agreements and safeguards before providing it. These Terms do not constitute a business associate agreement, promise of regulatory certification, or guarantee that disclosure preserves legal privilege. Our own obligations under applicable law remain in effect.

3. Customer content and service rights

You retain your rights in information supplied to the service (“Customer Content”). You authorize us to host, copy, transmit, process, and generate results from that content only as needed to provide, secure, support, and oversee the service as described in the Privacy Policy and applicable agreement, or as required by law. This permission does not grant unrelated advertising, sale, or general-purpose model-training rights. You are responsible for having the rights and permissions needed for your instructions and content.

As between you and YourAI, you retain rights in your input and may use generated output for your authorized purposes. We do not claim ownership of your organization knowledge merely because the service generated or stored it. Output may resemble other output, may contain third-party material, and may not qualify for intellectual-property protection. Third-party rights remain applicable.

YourAI and its licensors retain rights in the service software, branding, and underlying technology. Subject to these Terms and your subscription or other agreement, we permit you to use the service for your authorized business purposes. Open-source components remain subject to their applicable licenses.

4. AI, connected services, and automated actions

AI-generated text, procedures, inferences, citations, and work product can be incomplete or wrong. YourAI does not provide legal, medical, financial, or other professional advice. You must independently review important results, document audiences, and proposed actions before relying on them. Human review and professional duties are not replaced by an automated approval or confidence indicator.

Authorizing a connection can enable periodic background retrieval and processing. Granting an agent standing permission or enabling a schedule can allow actions without approval on each run, within that authorization. You must understand and manage those grants, schedules, recipients, and permissions. YourAI's read-only context connector does not mean every other integration or workflow is read-only.

Third-party services, including model providers and AI applications you select, have their own terms and practices. You are responsible for the third-party accounts and permissions you provide. Their availability or behavior may change. We remain responsible for our own obligations; we do not guarantee a third party's service or that disconnecting it recalls information already shared.

5. Fees, trials, and cancellation

Applicable prices, billing intervals, trial conditions, usage charges, and taxes are shown in the service, checkout, or your written agreement. By purchasing, an authorized representative agrees to those disclosed charges. Paid subscriptions renew on the disclosed schedule until canceled. Organization membership changes can affect seat charges and prorations. We will provide notice of material price changes before they apply to a future billing period, as required by law or agreement.

Chat usage can require separate prepaid credits. Credits do not replace a required subscription, and a single conversation may incur multiple model or tool charges, including intermediate steps. Credit purchases are one-time purchases without automatic replenishment. Canceling a request or closing a browser does not necessarily reverse a charge already incurred. Review billing details and contact support about disputed charges, refunds, or account adjustments; applicable law and your purchase agreement govern refund rights.

A trial does not itself authorize a paid subscription without the required purchase authorization. Administrators can manage subscriptions through the available billing controls or contact support. Cancellation takes effect as shown in its confirmation or the applicable agreement. Uninstalling the desktop app or disconnecting a tool does not cancel a subscription. Ending a subscription or exhausting credits can limit access; neither event automatically deletes stored data.

6. Security, recovery, and data lifecycle

The Privacy Policy describes storage and access boundaries. Encryption does not guarantee complete security or make all service data inaccessible to YourAI. Organizations choosing recovery without a YourAI-held key copy are responsible for preserving the required credentials and recovery material. If both are lost, affected encrypted content may be permanently unrecoverable.

You should maintain appropriate copies of important material and coordinate exports before ending service. Contact support to arrange offboarding, export, or deletion under the applicable agreement and law. Revocation, account removal, disconnection, local wipe, and uninstall have different effects and do not constitute comprehensive erasure. Archives, backups, audit records, generated knowledge, and third-party copies can remain as explained in the Privacy Policy. Nothing here waives applicable deletion or access rights.

7. Service changes, suspension, and termination

We may update features, correct defects, enforce disclosed limits, or suspend access where reasonably necessary to address a security risk, unlawful use, material breach, nonpayment, or a legal requirement. Where practicable and appropriate, we will explain the issue and allow an opportunity to resolve it; urgent security or legal circumstances can require immediate action. Any service levels or support commitments must be expressly agreed in writing. Experimental features may change or be withdrawn.

You may stop using the service and request termination through the billing controls or support. Termination does not eliminate accrued payment obligations, applicable confidentiality or privacy obligations, or rights and provisions intended to survive, including ownership, permitted record retention, disclaimers, and limitations of liability.

8. Disclaimers and limits of liability

To the extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and do not warrant uninterrupted availability, error-free operation, or the accuracy of generated results.

To the extent permitted by law, YourAI Incorporated is not liable for indirect, special, incidental, exemplary, or consequential damages, or lost profits, revenues, or business opportunities arising from the service. Unless a written agreement provides otherwise, our aggregate liability arising out of or relating to the service or these Terms is limited to the greater of US $100 or the fees paid or payable by your organization to YourAI for the service during the 12 months preceding the event giving rise to the claim.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited. Nothing in these Terms removes mandatory statutory protections or remedies.

9. Agreements, disputes, and changes

An applicable written order form, service agreement, or data-processing agreement controls over these Terms on the matters it addresses if there is a conflict. Mandatory law prevails over conflicting contract terms. If a provision cannot be enforced, the remaining provisions continue to apply to the extent lawful; failure to enforce a provision is not a waiver.

Please contact support to try to resolve a dispute. These Terms do not impose mandatory arbitration or waive any right to bring a claim that applicable law preserves. A signed agreement may contain additional dispute terms.

We may update these Terms and will identify the revised version by its effective date. We will provide appropriate notice of material changes and request renewed acceptance where required. Changes do not retroactively authorize new data uses requiring separate permission or displace rights that applicable law protects.

10. Contact

Questions about these Terms, billing, security, or offboarding: YourAI Incorporated, support@yourai.com.